Benefits of Global Access CallBack
Minimum Usage Requirement - Because of a finite number of available DID (telephone) lines, there is a $15 minimum monthly usage per telephone line you register to use with callback. This minimum usage requirement can be satisfied by totaling the customerís aggregate usage on all of Telegroupís services. For customers who cannot commit to that minimum, we have a service called Global Access VIP, which uses answered signal call and a PIN code.
How CallBack Works
Global Access CallBack offers a way for non-U.S. customers to initiate their calls from one of our switches and be billed at Telegroup's Rates. It works as follows:
1. When the customer wishes to call overseas, he/she places a call to our switch in New York using a specific "call-in" number, lets it ring once, then hangs up. The switch does not answer this call, therefore there is no connection and no charge.
2. Because each call-in number is assigned to a particular customer, our switch is able to identify who just called.
3. The switch then calls back the customer within seconds at a specific number. Therefore it is important that the customer be available at that number when initiating this sequence.
4. When the customer answers the phone he/she will hear our dial tone, indicating that the customer is now connected to our U.S. phone system. Since this call is being made from our switch, it will be billed at our rates, not the PTT's.
5. The customer can now dial anywhereeither within the U.S. or to another country. For calls to U.S. destinations, dial 1+area code+number, and calls to another country, dial country code+number. Customers must have equipment that sends tone signals, rather than rotary dial (pulse) signals. Inexpensive devices which send tone signals are available in electronic stores.
6. If the customer wishes to place another call, it is not necessary to hang up and start over. When the first call is completed press the # key to get the American dial tone again. If the tone does not appear, wait 2-3 seconds and press the # key again to get the tone. A second (or third, fourth, etc.) number can then be dialed. This will be especially valuable for customers calling from a country where it can be difficult to get an overseas line and/or a decent connection. Now they only have to do that once, and can place as many calls as necessary over that one connection.
7. A customer can program the "call-in" number into a speed dial button or a PBX. A PBX could be programmed to enter accounting codes, PIN numbers , or routing patterns for the callback.
Once the callback is answered, if the customer does not begin dialing within 30 seconds, the line will automatically be disconnected. This "time out" is to protect Telegroup in the event a callback is accidentally initiated at a time when the customer's phone is being answered by an answering machine or voice mail. When the customer dials a number, our switch will permit the phone to ring at the called party's location for 60 seconds. If there is no answer by then, the call will be disconnected. This protects us in situations where the customer did not hang up properly.
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