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Telegroup-Primus Global Access 800/888

Global Access 800/888 - is a service that allows businesses in Europe, Asia, Australia, Latin American, Caribbean, South America or any other non-U.S. companies or individuals to have a TOLL-FREE 800/888 number that can be used by their employees and customers in Canada and the United States. Telegroup/Primus Global Access 800/888 provides a business presence to over 300 million people without the expense of setting up an office in North America. Savings of up to 60% can be achieved. This is an ideal service for parents who have children going to school in North America.

This service was inspired by the immense success toll-free 800 numbers have enjoyed in the U.S. and the fact that many U.S. companies are now beginning to use international toll-free numbers for their customers and salespeople outside the U.S.

For Customers of our Customer

Toll-free calling used to be a great competitive advantage for an American business. It has evolved into being a business necessity in many industries because customers have come to expect it. The lack of a toll-free number is seen as an indication that the company may be skimping in other areas as well.

We were first on the block, and continue to be one of the few providers, offering toll-free numbers to companies outside the U.S. Therefore, we can provide our customer with a major competitive advantage. Imagine a hotel in the Bahamas being able to give their U.S. and Canadian customers an 800/888 number that takes them directly to resevations desk in Nassau. Or a Scuba Diving tour operator giving all U.S. and Canadian customers an 800/888 reservation number that rings right on the desk in Eluthera. It might even save the company the expense of setting up a U.S. operation.

For Salespeople

Even if our customer decides that a toll-free line would be too expensive for sales or customer service, if they have salespeople traveling the U.S. , we can save them money. Currently, those salespeople are using one of the following three methods to call the home office:

  • The hotel phone charged to a VISA or MasterCard

  • Some carrier's travel card

  • Collect calls

Hotels charge MTS rates (the highest) at best -- most add 10% to 40% on top just for fun. Carrier travel cards have call surcharges in the $1.00-$2.00 per call range, and they also charge roughly MTS rates. International collect calls are unbelievably expensive. In short -- it's not cheap.

For Parents and Students

Parents, are you children away in the U.S or Canada at school for most of the year?

Give them an 800/888 line that they can dial from anywhere (school dorm, payphone, cellphone, or even at a party!) The 800/888 call will be routed to the parent's home telephone number.

No need for outrageous credit card or collect calls. The kids will even call more often at these extremely low rates.

How It Works

Global Access 800/888 uses the capacity of our switch to forward an 800 call. Here's how it works:

  1. Customer or salesperson dials a specific 800/888 number.

  2. Our switch receives the 800/888 call and then the person must then enter an assigned 4-digit account code. The purpose of this is two-fold. First, there are many misdialed 800 numbers. Second, by tagging each call with an account code you can keep track of which employee is making the calls or which advertisement is bringing in customers. Our switch then sends the call to the overseas number corresponding to that 800/888 number.

Rates, Fees, Minimums and Call Detail

The customer receives full call detail from Global Access 800/888, including the number from which the 800 number was dialed in almost all cases. These calls are rated as if they were CallBack calls from the customer's country to the U.S., Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands, if they originated in one of those places. There is no charge for unanswered calls, but there is a monthly service fee of $20 per 800/888 number in addition to usage charges.

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